Refund Policy

We want you to be happy with Dola AI. This policy explains when and how you can get your money or credits back.

Failed generations — always refunded

If a video or image generation fails, is blocked by a safety filter, or does not finish within 30 minutes, the credits for that generation are returned to your balance automatically. You don't need to contact us.

Subscriptions

• You can cancel at any time from Settings → Billing. Your plan stays active until the end of the current billing period, and you keep any credits already granted.
• If you were charged for a renewal you didn't intend and have not used any credits from that renewal, email us within 7 days of the charge for a full refund.
• Partially used subscription periods are not refunded.

Credit packs

• Unused credit packs can be refunded within 7 days of purchase.
• Once credits from a pack have been used, the pack is no longer refundable.

How to request a refund

Email support@dola-ai.org from the address on your account with your order number (found in Settings → Payments). We reply within two business days and process approved refunds to the original payment method; banks may take 5–10 business days to show the credit.

Abuse

We may refuse refunds in cases of fraud, chargeback abuse, or violations of our Terms of Service.